Already paid, or shared your details?

This happens to careful people. Take these steps in order. TulaSwan is not saying anything about this seller — many problems are delays or misunderstandings; some are deliberate.

1. If you shared an OTP, PIN, card or bank details: call your bank now on the number printed on your card or in its official app, and ask them to block the card or account.
2. Keep everything: amount, date, time, transaction ID, seller name, messages and screenshots. Don't delete anything.
3. Don't pay anyone who offers to "recover" your money for a fee.
4. Use the official channel below that matches what happened.

Official channels

• National Cybercrime Helpline 1930 and cybercrime.gov.in ↗

  If money was taken through online cheating: call 1930 or report on the National Cybercrime Reporting Portal (Indian Cybercrime Coordination Centre, Ministry of Home Affairs).

  Limit: Complaints are handled by State/UT police. Reporting quickly helps, but recovery is not guaranteed.

  Source: cybercrime.gov.in · Link checked 2026-10-09

• National Consumer Helpline 1915 ↗

  For a problem with a product or service (refund, delivery, terms not honoured): call 1915 (daily except national holidays, 8 am–8 pm), SMS 8800001915, or register online (Department of Consumer Affairs).

  Limit: It helps you raise a grievance with the business; it is not a court and cannot order a refund by itself.

  Source: consumerhelpline.gov.in · Link checked 2026-10-09

These are government services. TulaSwan is not connected to them and sends nothing on your behalf. Numbers and hours can change — confirm on the site before you rely on them.