Sales conversation
Advertised item swapped
How it may influence
After you have decided, a swap can feel easier to accept than starting again.
Evidence to check
- Can you buy exactly what was advertised, at that price?
Useful step
Keep a copy of the original advert before accepting any substitute.
When this is reasonable
Items genuinely sell out; a fair seller honours or refunds the original offer.
Related Indian rule (for information)
Bait and switch — Dark Patterns Guidelines 2023
Tamil Nadu examples (illustrative)
- Online sale: an extended warranty already ticked in the cart.
- Course call: daily WhatsApp messages asking "what's stopping you?".
- Showroom: dealer insurance bundled with accessories "for just ₹1,500 more".
Sources
This page is a general explanation only; it says nothing about any particular seller.